Refund Policy

You can get a refund for most activity bookings if you cancel before the activity's cancellation deadline. Just keep in mind that some activities are non-refundable. Check out the Rules and restrictions in your confirmation email for more details.

Refund Policy - the basics

Refund timelines and policies vary. The details are usually available on your itinerary or the confirmation email you received when booking.

Depending on the rules of your booking, you may get a direct refund to your original payment method, or you may get an airline credit, rewards, or coupons. Sometimes you might get a combination of these.

If you've been charged a deposit or partial payment, you'll be refunded for that amount, minus any non-refundable fees.

When you cancel your booking, you will get a summary and more details on timeline.

Specific details of your refund can be found in your booking confirmation. You’ll be reminded of the refund policies before cancelling. Read on for some general policies.

Most prepaid car hire bookings are non-refundable.
If you cancelled the booking at least 6 hours before pick-up, you might be eligible for a refund. Check out your itinerary for details.
Need to return the car early? In this case, you won’t be refunded for any unused time.